Terms & Conditions

Last update: June 26, 2026

Welcome to By Sam Organics. These Terms & Conditions govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Us

By Sam Organics is a UAE-based brand dedicated to creating handcrafted, small-batch skincare products made with carefully selected natural ingredients. Every product is individually handcrafted, making each item unique.

2. Eligibility

By using this website, you confirm that:

You are at least 18 years old or have permission from a parent or legal guardian.
The information you provide during checkout is accurate and complete.
You are legally capable of entering into binding contracts.

3. Products

Our products are handmade using natural ingredients. Because they are handcrafted:

Colors, textures, shapes, and scents may vary slightly from one batch to another.
Product photographs are for illustration purposes only.
Minor variations are not considered defects.

We continuously improve our formulations and reserve the right to modify ingredients, packaging, or product appearance without prior notice.

4. Product Information

We strive to ensure all product descriptions, ingredient lists, images, and pricing are accurate.

However, occasional errors may occur. We reserve the right to:

Correct any errors
Update product information
Change prices without prior notice
Cancel orders affected by pricing or listing errors

5. Handmade Product Disclaimer

Our soaps, body care, and skincare products are handcrafted in small batches using natural ingredients.

Because natural ingredients vary from harvest to harvest, slight differences in:

Color
Texture
Scent
Weight
Appearance

are normal and do not affect product quality.

6. Orders

Once an order has been placed:

You will receive an order confirmation email.
Acceptance of your order occurs only when your payment has been successfully processed.
We reserve the right to refuse or cancel any order if fraudulent activity or pricing errors are suspected.

7. Pricing

All prices displayed on our website are shown in United Arab Emirates Dirhams (AED) unless otherwise stated.

Applicable taxes and shipping charges will be calculated during checkout.

8. Payment

We accept secure online payments through our authorized payment providers.

We do not store your credit or debit card information.

9. Shipping

Shipping times are estimates only and may vary depending on:

Courier delays
Public holidays
Weather conditions
Customs processing (for international orders)

Once an order has been handed over to the courier, By Sam Organics is not responsible for shipping delays beyond our control.

10. Returns & Refunds

Please refer to our Return & Refund Policy for complete details.

Due to the hygienic nature of our products, opened or used skincare items cannot be returned unless they arrive damaged or defective.

11. Allergies & Skin Sensitivities

Our products contain natural oils, butters, botanicals, essential oils, and other naturally derived ingredients.

Customers are responsible for reviewing the full ingredient list before purchasing.

We recommend performing a patch test before full use.

Discontinue use immediately if irritation occurs.

12. Medical Disclaimer

Our products are intended for cosmetic and personal care use only.

They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Any information provided on this website is for general educational purposes only and should not be considered medical advice.

If you have allergies, eczema, psoriasis, sensitive skin, are pregnant, nursing, or have any medical condition, please consult your physician before using any skincare product.

13. Intellectual Property

All website content, including but not limited to:

Logos
Product names
Images
Product descriptions
Graphics
Packaging designs
Text
Branding

is the intellectual property of By Sam Organics and may not be copied, reproduced, distributed, or used without written permission.

14. User Conduct

You agree not to:

Use our website for unlawful purposes.
Attempt to gain unauthorized access to our systems.
Distribute malicious software.
Copy or misuse website content.
Interfere with the operation of our website.

15. Limitation of Liability

To the fullest extent permitted by applicable law, By Sam Organics shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our products or website.

Our maximum liability shall not exceed the purchase price of the product giving rise to the claim.

Nothing in these Terms excludes liability where it cannot legally be excluded under applicable law.

16. Force Majeure

We shall not be held responsible for delays or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Pandemics
Government actions
Labor disputes
Shipping disruptions
Power outages
Internet failures

17. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

18. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.

19. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on this website.

Your continued use of the website constitutes acceptance of the updated Terms.

20. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

By Sam Organics

Email: support@bysamorganics.net

Website: www.bysamorganics.net

Additional clauses worth including

For an online skincare business, especially one using Stripe and selling internationally, I also recommend adding these provisions:

Subscription & Promotions (if you offer newsletters, discount codes, or loyalty programs)
Coupon Code Policy (one-time use, expiration dates, non-transferable, not redeemable for cash)
Wholesale Orders (if you plan to supply retailers or corporate clients)
Gift Cards (if offered)
User Reviews & Testimonials (permission to display customer-submitted reviews and photos)
International Orders & Customs (customer responsibility for any import duties, taxes, or customs fees)
Product Storage & Shelf Life (guidance on storing handmade natural products to preserve quality)